RETURN POLICY
Sales are usually final as each order placed is custom made for every single customer after the order is received, however if you quickly realise that you have ordered the wrong size please email us (within a few hours) and we will see if we can change it for you. We do not accept returns or replacements in the case where the customer needs a smaller or larger size. (You can view the size guide and please do not hesitate to contact us with any further questions before ordering.)
Once you have clicked on the “complete order” button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact us via email admin@thegwcstore.com as soon as possible. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.
The GWC Store operates with Printful, a custom print fulfillment service. It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. Unfortunately, in such case Printful will not make any refunds and will not resend the Product.
Incorrect items:
The last thing we want is for you to be stuck with an incorrect item. If it arrives to you damaged or incorrect, then please get in touch with us within a week’s time!
Along with Printful, we will review replacement/return requests only:
(a) if a product is damaged
(b) there is a print error